Returns & Exchanges
Our policy lasts 10 business days from the date your purchase is delivered. If 10 business days have elapsed, we are unable to offer you a refund, return, or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must contact firstname.lastname@example.org and get a Return Authorization number and instructions on how to return your item before sending it back. If you send your item back without a Return Authorization number, it will be rejected.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
In the event your item arrives damaged in some way, please contact email@example.com. They may ask for additional information about the condition of the product as well as pictures of the damage. After they assess the condition of the item, they will determine if an exchange is available or if a refund will be processed. Note that we sell limited run items and an exchange may not be available. Your Dark Horse Direct team will let you know what options are possible.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot and do not guarantee that we will receive your returned item.